Frequently Asked Questions
You’ve got questions? We’ll answer them!
What do I need to know before placing an ORDER
Unfortunately we cannot guarantee time deliveries to do so, maybe additional fee will need to be arranged by calling through to our store (07) 5594 7774.-0403296652.
Delivery and Pick up orders.
Please also note, as we are working with Mother Nature, every bouquet will have their own unique slant and won’t be exactly as pictured, due to various seasonal foliage’s, florals and fillers coming in daily. Substitutions may occur where needed it flowers and vases, boxes, colours.
Where do our flowers come from?
All over the place. Some come from our hinterland and surrounds (tropicals like heliconias, ginger beehive, foliage…), Northern NSW (lilies, viburnum, magnolia…), Redland Bay (roses, gerberas, stock…), Lockyer Valley (roses, ranunculas…), the rest of Aus (lots of stuff). Some special things even come from Africa (Kenyan roses! Oh my!), Asia (some anthuriums, some orchids and special things….) So, lots of local, but also all over. It’s about getting the best flowers we can.
Flowers & Design
Please note as flowers may differ from photos as we are working with fresh products and seasonal flowers. Flowers might be delivered in bud so the recipient can enjoy and watch the flowers bloom open into beautiful flowers.
Do we have a guarantee?
We are nice folks, and we expect that you are too. If for some reason you are less than satisfied and would like us to take action, let us know with in 24 hrs. Order received. However, once plants are out of our care, we cannot take responsibility for how they are maintained. You must let us know within 48 hours if there is an issue. We stand by our product but also acknowledge that we are human, and plants are plants and require the right care & love, once the plants have left our store they are out of our care.
What payment forms do you accept?
We accept Visa, Mastercard, Amex, PayPal, also direct-debit on request (but payment must be cleared prior to delivery), and for pre-approved customers with a history of purchases with us we accept cheque, and account based ordering.
Do I have to buy online?
No, the online shop is simply to make it easier for people who prefer to buy that way. Feel free to phone us or pop in, we like to talk to you too, in fact we like talking to you even better!
What happens if no-one’s home when the order is delivered
If it’s safe and sheltered to leave, the courier will do so. Plus, we try call OR text to make sure the recipient finds the delivery when someone s home. If it’s not safe, then we will bring it back to the shop to arrange re-delivery or collection. If the address is in a private or gated estate and our driver is unable to delivery or leave in a safe location the order will be returned to our studio. Please note an EXTRA delivery charge will occur if re-delivery is required.
How much is your Event Hire?
Our Event Hire packages are unique & individual, please contact us today to receive your event hire information.
Is there a minimum hire for your Event Studio?
Yes, we have a 2-hour minimum hire for our Events Studio
How much is the deposit to hire your Event Studio?
The deposit to secure your event date & have your Event special event in our Space is 1-hour hire fee, the balance for your Event Hire is due 2-weeks prior to your Event date.
Is your website secure?
We have an SSL certificate for the checkout page and use PayPal when processing your payment for us.
What if I’ve given the wrong address?
Incorrect information which leads to the need for re-delivery may result in an EXTRA FEE being charged. Please provide full and accurate information as below.
All orders must have:
All orders must have recipient name, full address (unit number, house number, street number, street name, suburb & post code), GATE CODE IF LOCKED PROPERTY and contact number for recipient. If you do not provide the above the order will be placed on hold until details are confirmed otherwise if unable to deliver an extra delivery fee will be charged in order to
re-deliver.
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